AC26 Leading Without a Manual: Elevating Field Experts into Strategic Leaders
Recorded On: 04/07/2026
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You must log in to register
- Non-member - $45
- Member - $35
CWEA Members: $35.00
Non-Members $45.00
CWEA Contact Hours: 1.0 contact hours towards CWEA Certifications: CSM, ECI, LAB, EIT
Presentation Description: Leading the Flow: Empowering Leadership in Wastewater Treatment Operations is a dynamic training designed to elevate leadership skills among water treatment professionals. Participants will explore practical strategies for leading teams, driving operational excellence, and fostering a culture of safety, accountability, and innovation. Through interactive discussions and real-world scenarios, this session empowers supervisors, managers, and emerging leaders to navigate challenges, inspire performance, and lead with confidence in a highly regulated and mission-critical environment. Whether you're managing daily operations or preparing for future leadership roles, this training provides the tools and mindset needed to lead effectively and sustainably in the water treatment industry.
Learning Objectives:
Will have clear examples on how to lead with purpose and confidence Develop the mindset and skills to lead teams effectively in a mission-critical, regulated environment.
Understand how to achieve operational excellence through people Learn how to inspire performance, foster accountability, and build a culture of safety and innovation.
How to apply leadership in real-world scenarios Engage with practical strategies and interactive discussions that connect leadership principles to everyday challenges in wastewater operations.
AC26 Recorded Sessions Sponsored By:
Norman Woods
Assistant Public Works Director
City of American Canyon - Utilities and Environmental Services
Norman Woods is the Assistant Public Works Director of Utilities and Environmental Services for the City of Roseville, California, where he oversees comprehensive utility operations including water treatment and distribution, wastewater collection and treatment, recycled water systems, and water quality management. In this role, he manages multimillion-dollar budgets, directs capital improvement projects, and provides leadership for a skilled team, ensuring regulatory compliance and the delivery of high-quality services to the community. Previously, he served as Wastewater Treatment Plant Operator V (Chief Plant Operator) and held earlier positions as Lead Operator (Grade IV) and Operator II/III, gaining extensive hands-on experience in SCADA systems, process control, laboratory analysis, equipment maintenance, and emergency response planning. Across all roles, Norman has demonstrated expertise in staff development, performance evaluation, operational optimization, and sustainable infrastructure management.
Norman holds a Master of Business Administration from Western Governors University and a Bachelor of Science in Government and Public Policy from California State University, Sacramento. His educational background in business and public policy complements his technical expertise, enabling him to lead complex municipal utility operations with strategic insight and efficiency. With a career grounded in public service, Norman is dedicated to advancing infrastructure, promoting environmental sustainability, and mentoring the next generation of utility professionals while fostering a collaborative, results-driven work culture.
Registrants who view the live webinar to see the slides and hear the audio and then enter the correct attention check code (directions below)1.0 contact hours towards CWEA's Contact Hours.CSM, ECI, LAB, EIT
To receive your contact hours for viewing the live webinar, please note the one (1) attention check code that will be displayed during the webinar in the top left or right corner of the presentation for approximately 90 seconds. Please enter this code in the Attention Check Code component under the "Contents" tab.
Please note, all user activity of CWEA certification holders on the Online Wastewater Education Network is subject to the CWEA Code of Ethics standards for professional conduct and ethics. Certification holders should receive credit for a training only once within the same contact hour period. Any attempt to undermine the certification process may be subject to ethics procedures and possible sanctions. It is not possible to receive contact hours for both attending the live webinar and viewing the recording.
Once you have entered the correct attendance check code, you will be able to create and download an electronic "Certificate of Completion" under the "Contents" tab.
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